Privacy Policy

Our commitment to your privacy

At Digsel Cool Cotton, we respect your privacy and are committed to handling your personal information in a responsible, transparent and secure manner.

This Privacy Policy describes how we handle information when you browse our website, create an account, purchase products, communicate with us, subscribe to updates or otherwise use services associated with Selsia and DIGSEL WOMENS.

This Policy is intended to be read in accordance with applicable laws and regulations in India, including the Information Technology Act, 2000 and rules made thereunder, as well as applicable provisions of the Digital Personal Data Protection Act, 2023 and related rules and notifications, to the extent they are in force and applicable to us.

We encourage you to read this Policy carefully so that you understand what information we collect, why we collect it and the choices that may be available to you.

Information we may collect

The type of information we collect depends on how you interact with our website and services. This may include:

How we use your information

We use personal information for legitimate business purposes and as permitted by applicable law. These purposes may include:

• Creating, maintaining and managing your customer account.
• Processing, confirming, fulfilling and delivering your orders.
• Providing order tracking and delivery-related communications.
• Processing cancellations, returns, exchanges and refunds.
• Responding to customer service requests, enquiries and complaints.
• Improving our products, services, website and customer experience.
• Understanding shopping behaviour and improving product recommendations where appropriate.
• Detecting, investigating and preventing fraud, abuse, security threats and potentially unlawful activities.
• Conducting website analytics and measuring website performance.
• Sending product information, offers, campaigns and promotional communications where permitted and in accordance with your communication preferences.
• Meeting legal, regulatory, accounting, tax and contractual obligations.

Payments & transaction information

When you place an order, your payment may be processed by authorised banks, payment gateways or other payment service providers.

Depending on the payment method selected, the relevant payment provider may collect information necessary to authenticate and complete your transaction.

We may receive limited information about your transaction, including the payment status, transaction reference, order amount and selected payment method, so that we can confirm and process your order.

Payment service providers operate under their own terms, security practices and privacy policies. We recommend reviewing the policies of the relevant payment provider where appropriate.

Cookies & similar technologies

Our website may use cookies and similar technologies to make the website function correctly, remember your preferences, understand how visitors use our website and improve your shopping experience.

You can manage certain cookies through your browser settings and through any cookie preference tools made available on our website. Disabling certain cookies may affect some features or functionality.

When we may share information

We do not share personal information unnecessarily. Information may be shared with trusted third parties where reasonably required to operate our business, fulfil your order, provide our services or meet legal requirements.

• Banks, payment gateways and authorised payment service providers.
• Courier, shipping, logistics and delivery partners.
• Website hosting, cloud infrastructure and technology providers.
• Communication and customer-support service providers.
• Analytics, marketing and advertising providers where applicable.
• Auditors, accountants, legal advisers and other professional advisers where necessary.
• Government authorities, courts, regulators or law-enforcement agencies where disclosure is required or permitted by law.
• Relevant parties in connection with a merger, acquisition, restructuring, transfer or sale of all or part of our business, subject to applicable law.

Where third parties process information on our behalf, we expect them to handle that information appropriately and for authorised purposes, subject to applicable contractual and legal requirements.

How we protect your information

We take reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration, disclosure or destruction.

Access to personal information is intended to be limited to personnel and authorised service providers who reasonably require access for legitimate business purposes.

However, no internet transmission, website or electronic storage method can be guaranteed to be completely secure. You should also take appropriate precautions to protect your account and login information.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include maintaining appropriate order and transaction records, providing customer support, preventing fraud, resolving disputes and complying with applicable tax, accounting, legal or regulatory obligations.

Retention periods may vary depending on the nature of the information, the purpose for which it is processed and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it in accordance with applicable requirements.

Your privacy choices & rights

Subject to applicable law and the circumstances of your request, you may have certain rights regarding your personal information.

• Request information regarding personal data relating to you that we process, where applicable.
• Request correction or updating of inaccurate or incomplete personal information.
• Request deletion of eligible personal information where applicable.
• Withdraw consent where processing is based on your consent, subject to applicable legal requirements.
• Update certain information through your customer account, where that functionality is available.
• Opt out of non-essential promotional emails using the unsubscribe option included in those communications.
• Contact us regarding a privacy question, request, complaint or grievance.

Withdrawal of consent will not affect processing lawfully carried out before the withdrawal. In certain circumstances, we may also need to retain information where required by law or for legitimate legal purposes.

Marketing communications

Subject to applicable law and your communication preferences, we may send you information about new products, collections, promotions, offers, events and other updates that may be relevant to you.

You may unsubscribe from promotional email communications by using the unsubscribe option included in those messages or by contacting us.

Even if you opt out of promotional communications, we may still send essential service-related communications such as order confirmations, payment updates, delivery notifications, account security notices and responses to customer-service enquiries.

Children's privacy

Our services are intended to be used in accordance with applicable legal requirements governing online transactions and the processing of personal information.

We do not knowingly seek to collect or process children's personal data in circumstances prohibited by applicable law.

Where parental or guardian consent is required for processing a child's personal data, we will handle such information in accordance with applicable legal requirements.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter.

Third-party websites & services

Our website may contain links to websites, payment services, applications or platforms operated by third parties.

Once you leave our website or interact directly with a third-party service, the privacy practices of that third party are governed by its own privacy policy and terms.

We encourage you to review the privacy information provided by third-party services before providing them with personal information.

Data processing & international transfers

Some technology, infrastructure or service providers that support our website and business may process or store information using systems located outside the state or country in which you reside.

Where personal information is transferred or processed outside India, we intend to handle such transfers in accordance with applicable Indian laws and any legally applicable restrictions, safeguards or requirements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices or applicable legal requirements.

When we update this Policy, the revised version will be posted on this page and the "Last updated" date at the top of this Policy will be updated accordingly.

We encourage you to review this page periodically so that you remain informed about how we handle your personal information.

Contact us & grievance redressal

If you have a question about this Privacy Policy, would like to exercise an applicable privacy right, or wish to raise a privacy-related concern or grievance, please contact us.