Returns & Exchanges
Customer Care · Orders & Refunds
Cancellation & Refund Policy
At DIGSEL WOMENS, we aim to support our customers wherever reasonably possible. This policy explains when an order may be cancelled, how damaged or defective products should be reported, and how approved refunds are processed.
Last updated: [DD Month YYYY]
Our cancellation & refund policy
DIGSEL WOMENS believes in helping its customers as far as reasonably possible and therefore maintains this Cancellation & Refund Policy for eligible orders and products.
Eligibility for cancellation, replacement or refund may depend on the status of your order, the condition of the product and the circumstances of your request.
Order cancellations
Cancellation requests will be considered only when the request is made immediately after placing the order.
A cancellation request may not be accepted if the order has already been communicated for fulfilment or the shipping process has been initiated.
Once an order enters processing or shipping, we may no longer be able to stop or cancel the shipment.
Certain non-cancellable items
Where applicable, DIGSEL WOMENS does not accept cancellation requests for perishable items such as flowers, eatables or similar products.
However, a refund or replacement may be considered where the customer establishes that the quality of the product delivered was not satisfactory.
Damaged or defective products
If you receive a damaged or defective product, please report the issue to our Customer Service team.
The request will be considered after the issue has been reviewed and the product condition or defect has been appropriately verified.
Damaged or defective products should be reported to us within 15 days of receiving the product.
Product not as shown or expected
If you believe that the product you received is not as shown on our website or does not meet the expectations reasonably created by the product information displayed on the website, please bring the issue to the attention of our Customer Service team.
You must notify us within 15 days of receiving the product.
Our Customer Service team will review your complaint and the relevant order information before determining an appropriate resolution.
Manufacturer warranty claims
Where a product is supplied with a warranty provided directly by its manufacturer, complaints or claims covered by that warranty should be referred to the relevant manufacturer in accordance with the manufacturer's warranty terms.
Approved refunds
Where a refund has been approved by DIGSEL WOMENS, the refund will generally be processed within 6–8 days.
The time required for the refunded amount to appear in your account may also depend on your bank, card issuer, payment gateway or payment service provider.
Approved refunds are generally processed by DIGSEL WOMENS within 6–8 days. Additional bank or payment-provider processing time may apply.
Need help with an order?
If you would like to request a cancellation, report a damaged or defective product, or enquire about an approved refund, please contact our Customer Service team with your order details.
Questions about your order?
Please provide your order number and relevant details when contacting us so that our team can review your request efficiently.