Refund policy

At Selsia – Digsel Womens, we strive to provide high-quality products that ensure comfort and confidence. If you are not completely satisfied with your purchase, we offer a return and refund option under the conditions outlined below.

Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and unwashed
  • The item is in its original packaging with tags intact
  • The return request is made within 7 days of delivery
  • The product received is defective, damaged, or incorrect

Note: Due to hygiene reasons, certain innerwear items may not be eligible for return unless they are defective or damaged.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or worn products
  • Items without original tags or packaging
  • Products purchased under clearance or final sale offers
  • Innerwear items that do not meet hygiene standards for return

Return Process

  • Initiate a return request through our website or customer support
  • Provide your order ID and reason for return
  • Once approved, you will receive instructions for return shipping
  • Pack the item securely and send it back to the provided address

Refund Policy

  • After we receive and inspect the returned product, your refund will be processed within 5–7 business days
  • Refunds will be issued to the original payment method used during purchase

Important:

  • Shipping charges are non-refundable, even if the product is returned
  • Any return shipping costs (if applicable) may be deducted from the refund amount

Exchange Policy

  • Exchanges are allowed only for size issues or defective products, subject to availability
  • If the requested size is unavailable, a refund will be processed instead

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide clear images of the issue
  • We will arrange a replacement or refund at no extra cost

Cancellation Policy

  • Orders can be cancelled only before they are shipped
  • Once shipped, the order cannot be cancelled and must follow the return process

Policy Updates

Selsia – Digsel Womens reserves the right to modify this policy at any time without prior notice. Please review this page periodically for updates.

Thank you for shopping with Selsia – Digsel Womens. We value your trust and strive to deliver the best experience.